The kiddies are sleeping (my son, the dog, and the little boy I watch on Mondays for my friend) so I check my email. I got a response from the DirecTV replier person!...
What crap! It's a simple apology. That's it. There's no, hey- we'll flip you the movie for free because our customer service rep stinks at her job and curteous nature, there's no enjoy a free flick on us, or we'll acknowledge the employee. Not that I want her fired or reprimanded or anything, but c'mon gimme something! And yes, I do feel slighted and somewhat deserving. My husband and I go around and around about the customer service we have to give and uphold for a standard, so call us crazy that we would expect it in return! Now, if I worked for DirecTV I would have said something to this woman myself. In my older, younger, less mature life I would have yelled at her and ranted about incompetence (which I think I almost did anyway, so how mature am I really?), but in my new focus I would simply tell her she's being rude and inappropriate tho the entire time I would be thinking what an idiot she is really (sorry). But I would let her know either way that she was wrong myself instead of tattling on her and getting her in trouble of some kind. I despise that about work places, that grown ups tell on each other instead of dealing with things on their own quietly, and then the "boss" has to discipline his ADULT worker.
Anyway that's my update and my rant for now... hmph!!!
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